Support

Quick checks

• Archive won't open? Make sure the file has finished downloading and is not partial. SafeZip refuses to extract truncated archives by design.
• Password not accepted? Encrypted archives use the original encoding for the password. Try the same characters in plain ASCII first.
• 7Z / RAR / ZIP-AES fails to extract? SafeZip routes these to a bundled safezip-helper tool. If the helper is missing (rare on the App Store version), reinstall the app.
• CJK filenames look garbled? The repair preview lives in the SafeZip toolbar. Click "Repair filenames" to see a before/after and confirm.

Contact

Email: jiehwa34@gmail.com. Please include the macOS version, SafeZip version, the archive format, and (if possible) a redacted screenshot of the safety-scan panel.

Bug reports

GitHub Issues: jiehwa/safezip-mac.